FAQs
Everything pickleball facilities ask us about recording, installation and pricing.
Dink On Cam is a smart video recording solution designed for pickleball facilities. Players record their matches by simply scanning a QR code, providing their email address, and starting their recording. No dedicated tablets or complicated recording controls are required.
Tablets require regular charging, additional power outlets, and ongoing maintenance. They are also vulnerable to damage, theft, or misplacement. Players use their own smartphones instead, reducing the need for additional devices around the courts.
Players simply scan their court's QR code, enter their email address, and start recording. For added security, location-based verification helps restrict recording activation to users physically present within the facility, reducing the risk of unauthorized remote activation.
Dink On Cam uses compatible IP cameras, a dedicated recording computer, QR-code access, and recording management software. The equipment provided depends on your facility's requirements and approved quotation. All hardware, software, and installation services are clearly identified before the project begins.
Yes, compatible existing IP cameras may be integrated. Our technical team will assess your current camera setup, supported video streams, and network configuration — which can help reduce hardware expenses.
Timelines depend on the number of courts, network readiness, equipment availability, and facility requirements. We'll provide an estimated schedule after evaluating your setup.
Yes! Each configured court can have its own camera feed and dedicated QR code, so players on different courts record independently. Maximum configuration depends on the installed hardware and system capacity.
Dink On Cam offers customized, quotation-based pricing depending on the number of courts, equipment requirements, and installation specifications. Contact our team for a quotation tailored to your facility.
A 70% down payment is required to proceed. The remaining 30% is payable according to the terms outlined in your official contract.
Monthly subscription pricing is provided in your official quotation, along with the services and maintenance coverage included in your plan.
Yes! We provide ongoing software maintenance and covered technical support for as long as your subscription remains active, subject to your service agreement.
The system can be expanded, subject to existing capacity. We'll evaluate whether additional cameras, hardware, installation work, or subscription adjustments are needed and provide a quotation before proceeding.
Dink On Cam uses a local recording system together with connected services for QR activation, processing, and replay delivery. An interruption may affect some functions; recording continuity and recovery depend on the deployed configuration. We'll explain internet requirements and recovery procedures during installation.
Players enter their email when starting a session. Once processed, a replay link is delivered to their registered email. Viewing and downloading options depend on the configured replay service.
The availability period is specified in your service plan. Players should save any recordings they wish to keep before the retention period expires.
Our technical team helps diagnose issues and identify steps to restore operation. Repairs, replacements, and warranty coverage follow your installation and service agreements.
Yes! Dink On Cam supports facility branding, including customized logos and visual themes in supported areas. We'll confirm options during the quotation process.
Yes, remote diagnostics and troubleshooting are supported when secure remote access is available and authorized. Coverage and service hours are specified in your subscription agreement.
